FAQs

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What If I Received A Damaged Or Incorrect Item?

We apologize for any inconvenience caused. Please contact our customer support team within 24 hrs of receiving the item, and we'll arrange for replacement or refund.

Can I Change My Delivery Address After Placing My Order?

Unfortunately, once an order is placed, we cannot change the delivery address. Please ensure that the provided address is accurate before completing your purchase.

What Happens If I Am Not At Home During The Delivery?

If you're not available at the time of delivery, our courier will leave a notification with instructions on how to reschedule or collect your package from the nearest pick-up point.

Do We Deliver To Remote Areas In South Africa?

Yes, we strive to reach even the most remote areas in South Africa. However, please be aware that delivery times to such areas may be slightly longer.

What Happens If I Am Not At Home During The Delivery?

If you're not available at the time of delivery, our courier will leave a notification with instructions on how to reschedule or collect your package from the nearest pick-up point.

Do We Deliver To Remote Areas In South Africa?

Yes, we strive to reach even the most remote areas in South Africa. However, please be aware that delivery times to such areas may be slightly longer.

Can I Track My Order?

Yes, you can track your order using the tracking number provided in the shipping confirmation email. Simply visit our website and enter the tracking information to get real-time updates on your delivery status.

How Long Does Delivery Take Within South Africa?

Our standard delivery time within South Africa is typically 24 hours. Please note that this may vary based on your location and the availability of the product.

Is Delivery Nationwide?

Yes, we deliver to all provinces in South Africa.

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